Garage door spring 'exploded' and the door was too heavy to lift so we were trapped! Anyway, nice lady at the office was concerned we couldn't get out and got a service man, Keith, to come out about 2 hours after the call. Interesting and great concept, sent message when he was on his way with picture of Keith so knew who to expect! He was efficient, got the door fixed and the lady in the office told me about a $75 off coupon on the internet which was great. There is a mandatory $13 gas fee that is pre-printed on the invoice which was told me upfront and the lady in the office gave me an estimate which was close and so very happy with the service and the results.