We called on a Saturday and had someone there the next day, right on time to fix our garage. The garage door had basically fallen off of the track and Russ fixed it for under $200 which was totally reasonable. Unfortunately the next day, there was a problem with the sensor causing the light to blink and the garage to not close - I called A1 close to 5 and the owner came over on his way home to fix it. This was something I probably could've googled and fixed myself, but nonetheless, A1 sensed my somewhat conveyed urgency & frustration and immediately took care of the problem. Superior customer service!